The Guardian Business · Экономика · 3 ч назад
Rail passengers get automatic right to switch operators for free when trains are cancelled
‘Commonsense change’ looks to end current confusion and put ‘passengers first, not shareholders’ when services are disrupted Rail passengers whose trains are cancelled will have the immediate right to travel on other operators’ services to finish their journey without further charge, ministers have announced. The “commonsense change” will take effect from Sunday 20 September, ending the confusion in Britain where man…
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The change will take effect from Sunday 20 September. Photograph: Nick Potts/PA View image in fullscreen The change will take effect from Sunday 20 September. Photograph: Nick Potts/PA Rail industry Rail passengers get automatic right to switch operators for free when trains are cancelled ‘Commonsense change’ looks to end current confusion and put ‘passengers first, not shareholders’ when services are disrupted
Prefer the Guardian on Google Rail passengers whose trains are cancelled will have the immediate right to travel on other operators’ services to finish their journey without further charge, ministers have announced.
The “commonsense change” will take effect from Sunday 20 September, ending the confusion in Britain where many pre-booked tickets are not valid on other firms’ trains.
While passengers are frequently allowed to travel with different operators in times of severe disruption, travellers can be left to wait for a formal agreement that another firm’s tickets can be accepted, or sometimes buy an expensive new ticket and apply for a refund for the first.
The Department for Transport said passengers had until now been “paying the price for a system which prioritises shareholders when trains are cancelled”.