Lenovo confirms Legion Go issues after gamers report bricked devices

Подробности

When a company’s software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so . But it’s not clear that computing giant Lenovo will go that far.

Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC — among other reports of damage and high repair bills — the company is breaking its silence. It says, in short: try holding down the power button longer, and if that fails, contact customer support.

Lenovo is aware that some Legion Go devices may experience a blank screen during installation of BIOS version V42. BIOS V42 was not distributed through Windows Update or Legion Space, and Lenovo has removed the update from its support website while we continue our validation work. Users who have successfully completed the V42 update should not need to take further action at this time.

If a device encounters a blank screen during V42 installation, users may try pressing and holding the power button for approximately 10 seconds, waiting approximately one minute, and then powering the device on again. If the device does not resume normal operation, customers should contact Lenovo Support for further assistance.

On the official Lenovo forums, it appears another Lenovo employee may have weighed in , too: a “Daniel_Legion” claims the issue “should be repaired free of charge” if you’re under warranty. “In the case of out-of-warranty devices, it should be repaired free of charge, but please check local laws,” they write.